FindingEleven.com has recently made changes to shipping policies. Please read the entire shipping policy prior to placing your order.
Your package will be shipped in a plain box or envelope without advertisements and will have the following return address:
P.O. Box 40
Champion, PA 15622
Free shipping is available to all qualifying Continental United States shipments only. Free shipping is NOT available for Canada orders. We make every effort to ship all orders daily, however due to heavy order volume we are not always able to do so. Free Priority shipments do not mean they will arrive within 1-2 business days. Your order will be shipped as selected, however it may take 1-2 days for the order to arrive once it has left our facilities. There are no guarantees on shipping times, arrival dates or method of shipment with Free Shipping Options. We reserve the right to ship your order using whichever carrier we choose. Please note free shipping may not be used with any other offer, promotion, coupon or partner code unless explicitly outlined in said promotion or special offer.
FREE STANDARD SHIPPING – Available to all qualifying orders of $99.00 and up excluding, tax, shipping or oversize shipment fees.
FREE PRIORITY SHIPPING – Available to all qualifying orders of $149.00 and up excluding, tax, shipping or oversize shipment fees.
RATES AND POLICIES
United States & Territories
Standard Shipping 3-7 Business Days $5.95 Flat Rate.
USPS Priority Shipping 2-3 Business Days $9.95 Flat Rate.
USPS Priority Mail International 5-7 Business Days $29.95 for the first item, $3.95 each additional item
USPS Express Mail International 3-5 Business Days $49.95 for the first item, $4.95 each additional item
Customs, Duty and Taxes are payable by the recipient. If our shipping account gets charged, your credit card will be subsequently billed. You will also be charged for postage/freight incurred on all returned shipments.
All orders are processed in the sequence received and generally ship within 24 business hours of receipt of the order (transfers and large orders may require additional time).
FindingEleven.com accepts orders from the USA and Canada. If you do not live in one of these countries then FindingEleven.com does not currently ship to your country.
We are NOT responsible for the packages impounded by national Customs Authorities. The customer (you) might be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; control over these charges cannot be predicted what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
International delivery is not guaranteed. If a package is lost (stolen), damaged, or vandalized, a replacement package will not be sent at no cost to you or refund your money. In order for products to be replaced for a shipment not delivered for the reasons listed above, a non-delivery must be confirmed by the post office and a damaged package must be returned to Finding Eleven. If a package is returned due to incorrect shipping address provided by a customer, it will incur a 15% re-stocking fee or additional shipping costs for the second delivery, whichever is preferred by the customer.
We want all of our customers to be happy with their purchases from FindingEleven.com. IF for some reason you become unhappy with your purchase please return your item(s) to us within 30 days of purchase. Returned items must be unworn and still in the original packaging. All tags and stickers must be affixed to the item(s) and packaging. FindingEleven.com only accepts website order returns. If you purchased one of our products at a retail store please contact the store for additional returns policies and information. Alike, retail stores cannot accept returns for website orders. We appreciate your business and understanding.
** Please note: items shipped with Free Shipping will be refunded less the original shipping cost. We are unable to return shipping fees for website orders. Returned items will be issued in-store credit or a refund for the price of the item(s) purchased less any shipping and handling fees.
If you have any other questions about our shipping or return policies please contact us